IT
Information Technology
Information Technology is committed to providing reliable and secure services, inventive resolutions, and excellent support to the YMCA of the Fox Cities. Our commitment is to enrich the experiences of staff and members on a daily basis. We are committed to the adoption of best practices that help ensure our efforts are mature, and effectively and efficiently delivering IT services. The organization comprises multiple teams that collaborate to provide services in three functional areas: Enterprise Systems, Information Security, and IT Customer Service.
Need Help? We're One Email Away.
Email is the easiest way to reach us. Send your request to gro.seiticxofacmy@ti — enter the issue you’re experiencing in the subject line, and provide a detailed description in the body. A service request will be created automatically, and you’ll receive a confirmation response. You can update your request by replying to that automated response.
When to create a service request
You can’t do something you normally do with computing, networking, printing, or phone services. — You need general information about computing, networking, printing, or phone services. — You want to inquire about other IT services.
Tips for writing a good service request
Use a specific subject line — e.g., “Cannot log in to computer. Says account is locked” rather than “Help, computer problem???” — In the body, include: the room or location the problem is occurring, the specific computer/printer/projector, when the problem first occurred, what you were doing when it happened, and whether it happens every time.
Include your contact email or phone number.
To follow up on an open ticket, reply to the automated response or log in to the IT portal to update your request directly. Do not create a new ticket to follow up on an existing one.
Quick Links
Office 365 (Email, OneDrive, Office Online)